Creative Insights | Privacy Notice
Our Contact Details
Contact: Ansal Trafford, CEO
Phone Number: 07941 378642
E-mail: inspire@creative-insights.co.uk
Website: www.creative-insights.co.uk
Information We Collect
Creative Insights is a Data Controller (as defined in the UK General Data Protection Regulation)
We currently collect and process the following personal information:
Primary personal identifiers such as your name, contact number, email address and IP address
Our website form also gathers information about which services you may be interested in
Cookies have been included in our website on an opt-in basis to provide us with information about which pages are visited and for how long
This helps us to improve our site’s performance and the experience of our website visitors
Our third party hosting companies provide EU GDPR compliance by invoking standard contractual clauses
Creative Insights exercises third party due diligence processes to ensure GDPR compliance
We collect personal information about our clients on appropriately protected digital devices
The information we collect is necessary to carry out our website content creation services
We will never pass on your personal information to unconnected third parties, unless your permission has been sought and gained
We will never sell your personal information to third parties
How we collect personal information and why we have it
Most of the personal information we process is provided to us directly by you for one of the following reasons:
To tell us about the website content writing services that you are interested in
In order for us to be able to contact you to discuss the services that you require
To arrange meetings and to carry out website content writing services on your behalf
To operate standard business functions such as contact, invoicing and quality control
We use the information that you have given us in order to deliver the services that you, the client, have asked us to provide.
We may share your contact information only with our creative partners, solely for the purposes of delivering the services that we have been asked to provide. When requested and required, Creative Insights will maintain client confidentiality and will not disclose commercially or financially sensitive information to third parties unless otherwise agreed with you, our client.
Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:
(a) Consent: You are able to remove your consent at any time. You can do this by contacting inspire@creative-insights.co.uk
(b) Fulfilment of a contract: We have a contractual obligation to provide the agreed services.
(c) Legal Obligation: For compliance with mandatory accounting practices.
How We Store Your Personal Information
All reasonable precautions are taken to ensure that your personal information is securely stored. This includes using access controls for electronic devices and keeping operating software and applications up to date. Our web forms protect information by enforcing the prevailing HTTPS:// encryption standard.
How Long We Store Your Personal Information For
Creative Insights will retain the personal information of our clients for at least 6 years to fulfil our obligations to HMRC as a business. After this period, if a working relationships no longer exists between us or unless we are asked to delete this information prior to this, we will then dispose of your personal information by deleting it from our computers and any recycling bins and backups.
Your Data Protection Rights
Under the Data Protection Act (2018), data subjects have rights including:
Your right of access: You have the right to ask us for copies of your personal information or information relating to our data processing.
Your right to rectification: You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure: You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing: You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing: You have the right to object to the processing of your personal information in certain circumstances.
Your right to data portability: You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond.
Please get in touch with us at inspire@creative-insights.co.uk if you wish to make such a request.
How To Complain
If you have any concerns about our use of your personal information, please send your complaint in writing to us at inspire@creative-insights.co.uk. You can also complain to the ICO if you are unhappy with how we have used your data or how we have managed your complaint.
The ICO’s Address
Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
ICO Helpline Number: 0303 123 1113
ICO Website: https://www.ico.org.uk
Privacy Notice Updated: 20/03/2023